Fast, convenient UTI treatment from the comfort of home
Fast, convenient UTI treatment from the comfort of home
Get UTI care in 5 easy steps
with Cue Care™
Select UTI Treatment
Once you’ve tested positive for a UTI, start your Cue Care journey by selecting “UTI Treatment for Women” in the Cue Health App
Submit your results
Take or upload a photo of your results next to your government-issued ID.
Choose your pharmacy
Choose the pharmacy where you’d like to pick up your prescription or provide your address for same-day delivery.
Connect with a clinician
Join a video visit to discuss your symptoms, medical history, and treatment options with a clinician.*
Receive your medication
Your medication will be available for pick up at your selected pharmacy later that same-day. If you choose delivery, your prescription will be delivered to the address you provided.*
Frequently Asked Questions
What is Cue Care™?
Fast: Same-day delivery in 50 states. (Note: delivery times vary and are based on market/availability)*
Convenient: Access Cue Care via your mobile device.
Accessible: Cue Care is available to anyone 18 years of age or older with a diagnosis for a condition that has an applicable Cue Care treatment. Cue Care offers certain treatments that may be available to minors 12 years of age or older with adult consent and supervision. Treatments are FDA approved or authorized.
Cost Effective: Combined, the virtual clinical consultation and same-day prescription delivery is less than $100 – cost of prescription not included.
Benefits the Community: Helps people get the treatment they need in a timely manner from the comfort of home and in cases of easily transmitted infectious diseases, minimizes potential exposure to others in the case of infectious viruses.
*Depending on the time and day the order is received, availability of medication, and the market where you live, delivery may take up to 24 hours.
How does Cue Care work?
If you test positive for a condition with an available Cue Care treatment:
- From the Cue Health App, select the type of treatment you are seeking.
- Select a pharmacy for pick-up or enter a delivery address.
- Answer a few short questions about your health and prepare for your telehealth consultation.
- Join your telehealth consultation with your Cue Care clinician and get your treatment plan.
- Get your medication, if prescribed, delivered to your home within hours.*
*Medication requires prescription and is subject to availability.
How much does Cue Care cost?
Patients that opt-in to purchase Cue Care are charged a flat fee that covers costs associated with the telehealth visit, submission of the e-prescription, if provided, and the delivery of the medication. It does not include the cost of the medication, which may or may not be covered by your health insurance. Please contact your insurer for questions about coverage and reimbursement.
Is Cue Care covered by my insurance or HSA/FSA plan?
The Cue Health App provides documentation for all Cue tests taken under a specific account and medications prescribed through a Cue Care clinician.
What about HSA or FSA accounts? All products in the Cue shop can be purchased with HSA/FSA accounts.
How do I request a detailed price breakdown for insurance purposes? You may request a detailed price breakdown after the completion of your telehealth service by emailing Cue Care Customer Service at cuecaresupport@cue.me.
I’m not a Cue+ Member. Can I still get treatment delivered to me at home?
You don’t have to use a Cue test to access treatment either. Cue Care is available to those who use either a Cue test or a third-party test, e.g. a COVID-19 antigen test.
How soon will my prescription get delivered after my virtual care visit in the Cue Health App?
If your telehealth clinician submits an e-prescription before 4pm local time Monday through Friday or by 12pm on Saturday or Sunday, you will receive your delivery on the same day. If the submission for the e-prescription delivery is placed after 4pm Monday through Friday or after 12pm on Saturday or Sunday, you should receive your delivery the next day. If it’s a holiday, your order will be delivered the next day.
Depending on the time and day the order was received, availability of medication, and the market where you live, it may take up to 24 hours.
Where are your clinicians from? Are they employed by Cue Care?
How is my personal information shared with your various partners both inside and outside of Cue Care?
We do not sell customers’ personal or health information to third parties.
We conduct thorough due diligence on the third parties we work with, and our relationships with them are protected through legally binding contracts which also address security and privacy.
Please see our Privacy Policy for more information on how we manage your test results and data.
What happens if the clinician decides not to prescribe medications? Will the fee be refunded?
If your answers suggest that you are not eligible for treatment, the Cue Health App will allow you the opportunity to cancel the request before the telehealth consultation with a clinician begins.
A summary of your Cue Care session will be made available through the Cue Health App to share with anyone you choose.
What are the symptoms of a urinary tract infection (UTI)?
- A strong urge to urinate that doesn't go away
- A burning feeling when urinating
- Urinating often, and passing small amounts of urine
- Urine that looks cloudy
- Urine that appears red, bright pink or cola-colored — signs of blood in the urine
- Strong-smelling urine
- Pelvic pain, in women — especially in the center of the pelvis and around the area of the pubic bone
How does Cue Care for UTI treatment work?
To get started, you’ll need a positive UTI test result from a third party or the Cue Health App. If you don’t have a test, you can order one here. To download the Cue Health App, go to the App Store or the Google Play Store on your mobile device.
Once you have those two things, the process is as follows:
- Open Cue Health App, navigate to the Cue Care section, and select the UTI treatment option.
- Upload a photo of the positive test result which should include your first and last name, the date the specimen was collected, and a positive result. If your name is not on the test, place your government-issued photo ID next to your result, take a photo, and upload it.
- Fill out personal information, select a pharmacy, and choose your pick-up or delivery option.
- Complete the intake questionnaire.
- Speak to a healthcare provider over video and discuss a treatment plan.
- Medicine will be delivered to you or available for pick-up the same day, if prescribed.
Are the UTI test strips also delivered same-day via Cue Care?
What medication will be prescribed for me if I have a UTI?
How long will I need to take UTI medication for?
Your clinician will decide the best course of treatment for you depending on your specific condition and medical history.
Who is eligible to use Cue Care for UTI testing?
Do I need a Cue Reader and Cue Test to access UTI treatment through Cue Care? Can I use a third-party test?
If you need a UTI test, you can buy one in our online shop. No Cue Reader is needed.
*Must have a positive test result from a Cue test to be eligible for Cue Care at no additional cost. Cost of Cue Care is included in the overall price of purchasing the test. Available only through the Cue Health App.
Cue Care™ includes a virtual care visit with a qualified health provider who will help determine whether a prescription or treatment referral is right for you. Medication requires prescription and is subject to availability and patient eligibility. Cost of medication is not included. Cue Health Inc. is not legally affiliated with any pharmaceutical manufacturer. This service does not address life-threatening conditions. In case of an emergency, please call 911. Available in U.S. only. See the Cue Care Terms of Use.
Must be a female, age 18-65, to be eligible to receive Cue Care UTI treatment services.
Same-day delivery for prescription orders received before 4pm Monday through Friday or 12pm Saturday through Sunday (local time zones). Orders placed after these times will be delivered the next day. Some exceptions may apply, depending on location and medication availability. Same-day delivery is not offered on the following holidays: Labor Day, Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Day.
Exclusions may apply with 20% discount. For the purposes of Cue+, “one month” is defined as 30 calendar days. Your payment for the monthly subscription will automatically renew at the end of the applicable 30-day subscription period, unless you cancel your subscription before the end of the then-current subscription period. The cancellation will take effect the day after the last day of the current 30-day subscription period. We do not provide refunds or credits for any partial subscription periods. Subscriptions can be canceled in the app or at any time by emailing support@cue.me.