The laboratories we partner with to process Cue tests are CLIA-certified and CAP-accredited, which means they meet the highest standards for pathology and laboratory medicine. Additionally, each of our test kits are assembled in FDA-registered manufacturing facilities.

In most cases, your results will be available 3 to 5 business days after the lab receives your sample. You’ll be notified once you can securely review your results in the Cue Health App. If your results are delayed, our customer service team will reach out to you.

Holidays may cause shipping and laboratory delays. These holidays include:

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving
• Friday after Thanksgiving
• Christmas Day

Cue test kits are not currently covered by insurance, but we are actively working with health insurance companies to get coverage for Cue Health solutions. (Please note, Cue COVID-19 tests are covered by insurance. Check with your provider for details.) However, many Cue test kits are FSA/HSA eligible, which means that your health benefits may cover them. We recommend connecting with your insurance provider directly to inquire about their policies and your plan. We work hard to keep our pricing accessible, and in most cases, the price of a Cue test is comparable to the out-of-pocket costs for testing in a clinical setting.

Get started by downloading the Cue Health App. Please ensure you’ve installed the latest version (1.16 or newer). Follow step-by-step instructions within your app and sample collection kit to collect and mail in your sample. If you have trouble registering your test kit, please reach customer support from the Cue Health App. You may also contact support@cuehealth.com or 1 (833)-CUE-TEST.

After the lab has completed your test, you will be able to see your results in the home screen of the Cue Health App. You’ll be notified when your results are ready via email or text message, depending on the preferences you set in the App. Your health data is sent confidentially, and complies with HIPAA regulations for patient privacy. To learn more, read our privacy policy.

Health test results can vary from person to person. We recommend speaking with a healthcare provider if you want to better understand your test, or if you have unexpected or abnormal results. You may also receive additional information from our team via email within 24 hours. If your results are invalid and you want to request a replacement test, please contact customer support at 1 (833) 283-8378 or email cuecaresupport@cue.me.

Your package will be delivered discreetly by Amazon, our delivery fulfillment partner. Your order will arrive in an Amazon box with no test names or Cue Health-branded images. In most cases, Cue Health will not appear on your package; however, it may be printed on your shipping label on rare occasions.

Due to state restrictions, Cue mail-in lab tests are not available to residents of New York. Additionally, the Colon Cancer Screening, the Women’s Sexual Health Panel, and the Men’s Sexual Health Panel is not available to residents of New Jersey, New York, and Rhode Island. These restrictions do not apply to Cue’s COVID-19 test.

What health test results mean can vary from person to person. If you have questions or want to discuss your results, we recommend speaking with a healthcare provider. You can go to the Care tab in your App to consult a provider and access 24/7 virtual care. You might also want to talk with your healthcare provider if you are concerned about your results. If you test positive for certain conditions with a Cue test, you can request a video chat with a clinician through Cue Care™ at no extra cost. If you receive a prescription, you’ll just have to cover the cost of your medicine. Please check the Cue Health App or our Cue Care FAQs for more information on which conditions may be eligible for Cue Care medication delivery.