When should you get tested?
In the United States, about 1 in 6 people between the ages of 14 to 49 have genital herpes.¹ If you're sexually active, taking a herpes test can you help you stay in control of your sexual health. That's because an infection doesn't always cause symptoms. Whether you have symptoms or not, getting tested is an easy way to be proactive and stay confident about your sexual health.
Test yourself discreetly and talk to a healthcare provider
With Cue, you can collect your sample discreetly at home and see results right on your Cue Health App. And it's easier than ever to speak with a healthcare provider and get treatment delivered fast when you have daily access to virtual care from your App.
What can you do?
When it comes to your sexual health, a little prevention can go a long way. Good communication with your healthcare provider can help you better understand how your lifestyle impacts your risk of contracting a sexually transmitted infection.
This STD self-testing kit detects herpes from the privacy of your home. Order your test, send in your sample, and you'll be able to review your results securely in the Cue Health App within a few days. If you test positive for herpes with your Cue test, you can use Cue Care™ to consult with a clinician through video chat and receive same-day treatment delivery at no cost, if prescribed.
This test detects herpes simplex virus type 1 (HSV-1) and herpes simplex virus type 2 (HSV-2), which can cause cold sores and genital herpes.
- Arrives in discreet packaging
- HSA/FSA eligible
- Results sent to the Cue Health App
- Includes a blood and urine sample kit
Cue+ Membership
By checking this box, I consent to the monthly renewal terms of a Cue+ Membership. I further confirm that payment for the subscription is billed monthly (30 days). I understand that once my Cue+ Membership begins, I may cancel the current monthly subscription anytime in the Cue Health Application or by emailing support@cuehealth.com . If a subscriber does not cancel during the month (30 days), the subscription will be renewed.
How it works
Your test helps you detect oral and genital herpes discreetly at home. Collect your sample privately at your convenience and review your test results in the Cue Health App. If you have questions or want to discuss your results, use your App to access on-demand telehealth visits with board-certified clinicians. And if you test positive for herpes with your Cue test, you can use Cue Care™ to consult with a clinician through video chat and receive same-day treatment delivery at no cost, if prescribed.
Purchase and register your test kit
Purchase your test kit from the Cue Health website or in the Cue Health App. Once you receive your kit, don't forget to register it.
Collect and mail in your sample
Follow the step-by-step instructions in your test kit and in the Cue Health App to collect your sample. Ship your sample to the lab using your test kit's pre-paid return packaging.
View your results
We'll let you know when your results are ready. Just log in to your Cue Health App to review them securely at your convenience.
Get treatment
If you'd like to discuss your results or get prescribed treatment delivered for eligible conditions, go to the Home or Care screen in your Cue Health App to connect with a clinician in minutes.
About the test
What this test measures
Herpes is caused by the herpes simplex virus, which is categorized into two types: HSV-1 and HSV-2. In most cases, genital herpes is caused by HSV-2.
This test detects antibodies to both HSV-1 and HSV-2, which indicate past infection. Additional testing is needed to diagnose active herpes infection.
Who should take this test
A herpes test can help you stay proactive about your sexual health. Your chances of contracting a sexually transmitted infection may be higher if you are:
- Having unprotected sex
- Exposed to multiple partners, directly or indirectly
You may also want to consider a herpes test if you are experiencing common symptoms, which include:
- Pain or itching
- Small red bumps or tiny white blisters
- Ulcers or scabs
You must be age 18 or older to take this test. Due to state restrictions, this test is not available to residents of New York.
What's included in the sample kit
This blood sample collection kit includes:
- Alcohol wipe
- Sterile lancet x 3
- Blood collection card
- Gauze pad
- Bandage x 2
- Blood sample return bag
- Return shipping box
- Return shipping envelope bag
- Pre-paid return shipping label
How to collect samples
Get started by downloading the Cue Health App. Please ensure you’ve installed the latest version (1.16 or newer). Follow step-by-step instructions within your app and sample collection kit to collect and mail in your sample.
Your Health and Privacy Are Our Priority
We bring quality and safety to the forefront of everything we do with top-tier laboratories and board-certified healthcare providers that ensure the highest standards of medical accuracy and data privacy.
HIPAA Compliant
Our partners are HIPAA compliant and follow established regulations and standards to keep your personal information private and safe.
CLIA-Certified Labs
The laboratories we partner with to process Cue tests are CLIA-certified and CAP-accredited, which means they meet the highest standards for pathology and laboratory testing.
Board-Certified Clinicians
Cue Care™ clinicians are independent, licensed, board-certified physicians and nurse practitioners.
Start your recovery today with Cue Care™
Consult a clinician and get prescribed medication for treatment of chlamydia delivered to your home, same-day. If you test positive using a Cue test, you'll get access to Cue Care at no additional charge.
Start your recovery today with Cue Care™
Consult a clinician and get prescribed medication for treatment of chlamydia delivered to your home, same-day. If you test positive using a Cue test, you'll get access to Cue Care at no additional charge.
Frequently asked questions
How accurate are the results?
The laboratories we partner with to process Cue tests are CLIA-certified and CAP-accredited, which means they meet the highest standards for pathology and laboratory medicine. Additionally, each of our test kits are assembled in FDA-registered manufacturing facilities.
How long does the testing process take?
In most cases, your results will be available 3 to 5 business days after the lab receives your sample. You’ll be notified once you can securely review your results in the Cue Health App. If your results are delayed, our customer service team will reach out to you.
Holidays may cause shipping and laboratory delays. These holidays include:
- Thanksgiving
- Friday after Thanksgiving
- Christmas Day
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
Will my insurance cover the cost of the test?
Cue test kits are not currently covered by insurance, but we are actively working with health insurance companies to get coverage for Cue Health solutions. (Please note, Cue COVID-19 tests are covered by insurance. Check with your provider for details.) However, many Cue test kits are FSA/HSA eligible, which means that your health benefits may cover them. We recommend connecting with your insurance provider directly to inquire about their policies and your plan. We work hard to keep our pricing accessible, and in most cases, the price of a Cue test is comparable to the out-of-pocket costs for testing in a clinical setting.
I ordered my kit. What should I do next?
Get started by downloading the Cue Health App. Please ensure you’ve installed the latest version (1.16 or newer). Follow step-by-step instructions within your app and sample collection kit to collect and mail in your sample. If you have trouble registering your test kit, please reach customer support from the Cue Health App. You may also contact support@cuehealth.com or 1 (833)-CUE-TEST.
How will I receive my results?
After the lab has completed your test, you will be able to see your results in the home screen of the Cue Health App. You’ll be notified when your results are ready via email or text message, depending on the preferences you set in the App. Your health data is sent confidentially, and complies with HIPAA regulations for patient privacy. To learn more, read our privacy policy.
Health test results can vary from person to person. We recommend speaking with a healthcare provider if you want to better understand your test, or if you have unexpected or abnormal results. You may also receive additional information from our team via email within 24 hours. If your results are invalid and you want to request a replacement test, please contact customer support at 1 (833) 283-8378 or email cuecaresupport@cue.me.
Will my package be shipped discreetly?
Due to state restrictions, Cue mail-in lab tests are not available to residents of New York. Additionally, the Colon Cancer Screening test is not available to residents of New Jersey, New York, and Rhode Island. These restrictions do not apply to Cue’s COVID-19 test.
Are at-home test kits available in every state?
Due to state restrictions, Cue mail-in lab tests are not available to residents of New York. Additionally, the Colon Cancer Screening, the Women’s Sexual Health Panel, and the Men’s Sexual Health Panel is not available to residents of New Jersey, New York, and Rhode Island. These restrictions do not apply to Cue’s COVID-19 test.
What support will I get with my results?
What health test results mean can vary from person to person. If you have questions or want to discuss your results, we recommend speaking with a healthcare provider. You can go to the Care tab in your App to consult a provider and access 24/7 virtual care. You might also want to talk with your healthcare provider if you are concerned about your results. If you test positive for certain conditions with a Cue test, you can request a video chat with a clinician through Cue Care™ at no extra cost. If you receive a prescription, you’ll just have to cover the cost of your medicine. Please check the Cue Health App or our Cue Care FAQs for more information on which conditions may be eligible for Cue Care medication delivery.
¹ https://www.hopkinsmedicine.org/health/conditions-and-diseases/herpes-hsv1-and-hsv2/genital-herpes
Cue detects antibodies of HSV-1 and HSV-2, which indicate past infection. Additional testing is needed to diagnose current infection of these diseases.
The price of your test includes the costs for an independent physician or nurse practitioner to review your information, determine whether testing is appropriate, and provide follow-up on your results, plus fees for other administrative and operational support. Of the $71.20 to $89.00, $7.00 is payable to Wheel Provider Group for its test review and clinician consultation services.
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