'TIS THE SEASON: Get free shipping on all your purchases for a limited time. SHOP NOW

Fast, convenient UTI treatment from the comfort of home

Get immediate care for a urinary tract infection (UTI) with same-day home delivery of prescription medication from Cue Care™.*

Fast, convenient UTI treatment from the comfort of home

Get immediate care for a urinary tract infection (UTI) with same-day home delivery of prescription medication from Cue Care™.*

Start treatment for a urinary tract infection within hours


When you have a UTI, the most urgent question is “how fast can I get treatment?” With Cue Care, women 18-65 are eligible to get prescription UTI medication delivered at home, often within hours. All for as little as $79.*

Think you might have a UTI?
Get a uti test
Download the Cue Health App
*Cost includes virtual care session and medication delivery only.

Get UTI care in 5 easy steps
with Cue Care™

STEP ONE

Select UTI Treatment

Once you’ve tested positive for a UTI, start your Cue Care journey by selecting  “UTI Treatment for Women” in the Cue Health App

STEP TWO

Submit your results

Take or upload a photo of your results next to your government-issued ID.

STEP THREE

Choose your pharmacy

Choose the pharmacy where you’d like to pick up your prescription or provide your address for same-day delivery. 

STEP FOUR

Connect with a clinician

Join a video visit to discuss your symptoms, medical history, and treatment options with a clinician.* 

STEP FIVE

Receive your medication

Your medication will be available for pick up at your selected pharmacy later that same-day. If you choose delivery, your prescription will be delivered to the address you provided.* 

Timing is everything when it comes to UTI treatment

A UTI is not only extremely uncomfortable, if left untreated it could turn into a more severe complication. Start your recovery as soon as possible with Cue Care.

Join Cue+ and get 20% off Cue Care™
Cue+ Members receive preferred pricing on products and services, including Cue Care.
Join Cue+ and get 20% off Cue Care™
Cue+ Members receive preferred pricing on products and services, including Cue Care.

Frequently Asked Questions


What is Cue Care™?

Cue Care is an easy way to get prescribed COVID-19 medication to those 18 years or older that could benefit from treatment, through a Cue Care virtual consultation. Here are just a few of the reasons to use Cue Care:

Fast: Same-day* delivery in 50 states.

Convenient: Access Cue Care via your mobile device at home.

Accessible: Although currently only available to adults who’ve tested positive with a Cue COVID-19 test, in the coming weeks, Cue Care will be available to everyone over age 18, regardless of which test you use, including antigen and lab tests.

Cost Effective: Combined, the clinical consultation and same-day prescription delivery is less than $100.

Benefits the community: Helps infectious people get the treatment they need while minimizing the exposure to others within the community.

*Depending on the time and day the order was received, availability of medication, and the market where you live, it may take up to 24 hours.

How does Cue Care work?

Cue Care is a seamless 5-step process that shouldn’t take more than 30 minutes (not including test time or delivery time) and your treatment, if prescribed, will be delivered the same day.

If you test positive with a Cue COVID-19 test:
  1. From the Cue Health App, select the treatment you are seeking.
  2. Select a pharmacy for pick-up or enter a delivery address.
  3. Answer a few short questions about your health and prepare for your telehealth consultation.
  4. Join your telehealth consultation with your Cue Care clinician and get your treatment plan.
  5. Get your medication, if prescribed, delivered to your home within hours.*
You do not need to use a Cue test to access Cue Care. If you use a third-party test (e.g. an antigen test), you will be asked to upload a picture of your results next to your government-issued ID to access the service.

*Medication requires prescription and is subject to availability.

How much does Cue Care cost?

The cost for Cue Care services is $79 for Cue+™ Members and $99 for non-members.

Patients that opt-in to purchase Cue Care are charged a flat fee that covers costs associated with the telehealth visit, submission of the e-prescription, if provided, and the delivery of the medication. It does not include the cost of the medication, which may or may not be covered by your health insurance. Please contact your insurer for questions about coverage and reimbursement.

Is Cue Care covered by my insurance or HSA/FSA plan?

If prescribed, most medications are covered by insurance. While we are proactively working with health insurance companies to get coverage for Cue Health solutions, patients will need to work directly with their insurer on all reimbursement questions.

The Cue Health App provides documentation for all Cue tests taken under a specific account and medications prescribed through a Cue Care clinician.

What about HSA or FSA accounts? All products in the Cue shop can be purchased with HSA/FSA accounts.

How do I request a detailed price breakdown for insurance purposes? You may request a detailed price breakdown after the completion of your telehealth service by emailing Cue Care Customer Service at cuecaresupport@cue.me.

I’m not a Cue+ Member. Can I still get treatment delivered to me at home? 

Yes! While you don’t have to be a Cue+™ Member to access Cue Care™ (which includes prescription and delivery), members will receive preferred pricing. Learn more about Cue+ Membership.

You don’t have to use a Cue test to access treatment either. Cue Care is available to those who use either a Cue test or a third-party test, e.g. an antigen test.

How soon will my prescription get delivered after my virtual care visit in the Cue Health App?

If a telehealth clinician issues an e-prescription for you through Cue Care™, we then work to fill it and deliver it to you, which is usually within 24 hours.

We identify the closest pharmacy to your home that has the medication in stock and arrange for pick up from the pharmacy and delivery to your home.

If your telehealth clinician submits an e-prescription before 4pm local time Monday through Friday or by 12pm on Saturday or Sunday, you will receive your delivery on the same day. If the submission for the e-prescription delivery is placed after 4pm Monday through Friday or after 12pm on Saturday or Sunday, you should receive your delivery the next day. If it’s a holiday, your order will be delivered the next day.

Depending on the time and day the order was received, availability of medication, and the market where you live, it may take up to 24 hours.

How is my personal information shared with your various partners both inside and outside of Cue Care?

Cue Care complies with HIPAA’s strict technical, physical, and administrative security safeguards and standards.

We do not sell customers’ personal or health information to third parties.

We conduct thorough due diligence on the third parties we work with, and our relationships with them are protected through legally binding contracts which also address security and privacy.

Please see our Privacy Policy for more information on how we manage your test results and data.

What happens if the clinician decides not to prescribe medications? Will the Cue Care fee be refunded?

The Cue Care™ fee includes consultation with the clinician and medication if prescribed. Before paying for the service, you will be prompted on the Cue Health App to answer a few short questions that are designed to better understand your eligibility for treatment.

If your answers suggest that you are not eligible for treatment, the Cue App will allow you the opportunity to cancel the request before the telehealth consultation with a clinician begins.

A summary of your Cue Care session will be made available through the Cue Health App to share with anyone you choose.

What are the symptoms of a urinary tract infection (UTI)? 

UTIs don't always cause symptoms. When they do, they may include:
  • A strong urge to urinate that doesn't go away
  • A burning feeling when urinating
  • Urinating often, and passing small amounts of urine
  • Urine that looks cloudy
  • Urine that appears red, bright pink or cola-colored — signs of blood in the urine
  • Strong-smelling urine
  • Pelvic pain, in women — especially in the center of the pelvis and around the area of the pubic bone

How does Cue Care for UTI treatment work?

Getting the necessary treatment for a UTI through Cue Care is fast and easy.

To get started, you’ll need a positive UTI test result and the Cue Health App. If you don’t have a test, you can order one here. To download the Cue Health App, go to the App Store or the Google Play Store on your mobile device.

Once you have those two things, the process is as follows:
  1. Open Cue Care app and select the UTI treatment option.
  2. Upload the positive test result which should include your first and last name, the date the specimen was collected, and a positive result. If your name is not on the test, place your government-issued photo ID next to your result, take a photo, and upload it.
  3. Fill out personal information, select a pharmacy, and choose your pick-up or delivery option.
  4. Complete the intake questionnaire.
  5. Speak to a healthcare provider over video and discuss a treatment plan.
  6. Medicine will be delivered to you or available for pick-up the same day.
Same-day delivery for prescription orders received before 4pm Monday through Friday or 12pm Saturday through Sunday (local time zones). Orders placed after these times will be delivered the next day. Some exceptions may apply, depending on location and medication availability. Same-day delivery is not offered on the following holidays: Labor Day, Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Day.

Are the UTI test strips also delivered same-day via Cue Care? 

No, at this time only the prescription medication is being offered via Cue Care. The UTI test strips can be ordered from the Cue Health Shop (via the Cue Health App or shop.cuehealth.com) just like the Cue Reader and Test cartridges. Depending on where you live and the type of shipping selected, they will arrive in approximately 1-3 days.

What medication will be prescribed for me if I have a UTI? 

If your infection is caused by bacteria, you may be prescribed an antibiotic. However, the type of medication you are prescribed (if deemed necessary) will be at the discretion of your clinician. If you have questions about the treatment you are prescribed, please ask your clinician.

How long will I need to take UTI medication for?

For most simple UTI cases, a short course of antibiotics, 1-3 days, may be required. For more complicated UTIs, a longer course of antibiotics of up to 2 weeks may be necessary.

Your clinician will decide the best course of treatment for you depending on your specific condition and medical history.

Who is eligible to use Cue Care for UTI testing?

UTI treatment through Cue Care is currently being offered to women in the U.S. who are 18 to 65 years of age.

Do I need a Cue Reader and Cue Test to access UTI treatment through Cue Care? Can I use a third-party test?

No, you do not need a Cue Reader or a Cue-specific test to access UTI treatment through Cue Care. Any UTI test will work, all you need to do is upload a picture of your results alongside your government-issued photo ID.

If you need a UTI test, you can buy one in our online shop. No Cue Reader needed.

*Disclaimers:

Cue Care™ includes a virtual care visit with a qualified health provider who will help determine whether a prescription or treatment referral is right for you. Medication requires prescription and is subject to availability. Cue Health Inc. is not affiliated with any pharmaceutical manufacturer. This service does not address life-threatening conditions. In case of an emergency, please call 911. See the Cue Care Terms of Use.

Must be a female, age 18-65, to be eligible to receive Cue Care UTI treatment services.

Same-day delivery for prescription orders received before 4pm Monday through Friday or 12pm Saturday through Sunday (local time zones). Orders placed after these times will be delivered the next day. Some exceptions may apply, depending on location and medication availability. Same-day delivery is not offered on the following holidays: Labor Day, Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Day.

Exclusions may apply with 20% discount. For the purposes of Cue+, “one month” is defined as 30 calendar days. Your payment for the monthly subscription will automatically renew at the end of the applicable 30-day subscription period, unless you cancel your subscription before the end of the then-current subscription period. The cancellation will take effect the day after the last day of the current 30-day subscription period. We do not provide refunds or credits for any partial subscription periods. Subscriptions can be canceled in the app or at any time by emailing support@cue.me.

What's new with Cue?
Sign up to learn about special offers, new releases, and more.
By submitting this form you agree that your email will be used in accordance with the Cue Health Website Privacy Policy. You can opt out of Cue communications at any time by clicking on the unsubscribe link at the bottom of each communication.
You're on the list