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Cue Care STI Cue Care STI

Fast, discreet STD/STI treatment from the comfort of home

Get fast treatment for sexually transmitted infections and diseases privately at home with same-day delivery of prescription medication from Cue Care™.

Get Cue Care at no cost


Tested positive using a Cue test? With Cue Care, at no additional cost*, you can consult a clinician and get prescribed medication delivered. Available for chlamydia. Treatments for more STIs will be coming soon.

*Cost of medication is not included.
Think you might have a STI?
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Download the Cue Health App
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Get STI care in 5 easy steps
with Cue Care

STEP ONE

Take a Cue STI test

Follow the step-by-step instructions in your Cue Health App to get started. Once you drop your sample in the mail, you'll receive your results in the App within a few days.

Don't have a test?

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STEP TWO

Get treatment

If you test positive for an STI, start your Cue Care journey by selecting Get Treatment and the applicable condition in the Cue Health App.

Available for chlamydia. Treatments for more STIs will be coming soon.

STEP THREE

Choose your pharmacy

Choose the pharmacy where you’d like to pick up your prescription or provide your address for same-day delivery.

STEP FOUR

Connect with a clinician

Join a video visit to discuss your symptoms, medical history, and treatment options with a clinician.*

STEP FIVE

Receive your medication

If prescribed, your medication will be available for pick up at your selected pharmacy later that same-day. If you chose delivery, your prescription will be delivered to the address you provided.*

When it comes to treating your STI,
timing is everything

You may avoid more serious complications by starting your treatment soon after you receive a positive result.


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Get the Cue Health App on the App Store Get the Cue Health App on the Google Play Store
Join Cue+ and get 20% off Cue Care
Cue+ Members receive preferred pricing on products and services, including Cue Care.*
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Join Cue+ and get 20% off Cue Care
Cue+ Members receive preferred pricing on products and services, including Cue Care.*
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Frequently Asked Questions

What are the symptoms of sexually transmitted infections (STIs) or sexually transmitted diseases (STDs)?

Sexually transmitted infections (STIs) and sexually transmitted diseases (STDs) don't always cause noticeable signs and symptoms. But when they do, they may include:

  • Pain when urinating

  • Unusual discharge or bleeding

  • Itching or rashes

  • Lumps or other growths

How do I receive STI or STD treatment with Cue Care?

With Cue CareTM, you can get same-day treatment delivery if you test positive for certain STIs or STDs. Get started by purchasing an at-home test kit on our website or in the Cue Health App. After collecting your sample, place it in the included prepaid return shipping envelope and drop your package off at a mailbox. Return your sample on the same day you collect it to ensure accurate results. In most circumstances, your results will be ready within 3-5 business days of the lab receiving your sample.

If you test positive for a condition with available Cue Care treatment services:

  1. Go to the Care section in your Cue Health App and select your condition.

  2. Enter your address for delivery or choose a pharmacy for local pickup.

  3. Complete an intake questionnaire and prepare for your telehealth consultation.

  4. Speak to a healthcare provider over video and discuss a treatment plan.

  5. Get same-day treatment delivery or local pickup, if prescribed.*

*Medication requires prescription and is subject to availability, independent judgment of the provider, and patient eligibility. Cost of medication is not included.

Same-day delivery for prescription orders received before 4pm Monday through Friday or 12pm Saturday through Sunday (local time zones). Orders placed after these times will be delivered the next day. Some exceptions may apply, depending on location and medication availability. Same-day delivery is not offered on the following holidays: Labor Day, Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Day.

Will I receive same-day delivery with my at-home test kit?

No. Currently, we only offer same-day delivery* for treatments prescribed through Cue Care. You should receive your at-home test kit within 1-3 days of your purchase, depending on location and selected shipping. 

*Same-day delivery for prescription orders received before 4pm Monday through Friday or 12pm Saturday through Sunday (local time zones). Orders placed after these times will be delivered the next day. Some exceptions may apply, depending on location and medication availability. Same-day delivery is not offered on the following holidays: Labor Day, Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Day.

What medication will I be prescribed if I have an STI?

Our Cue Care providers can use the Cue Care platform to prescribe a variety of medications when indicated, including antibiotics. The type of medication you are prescribed* (if deemed necessary) is at the discretion of your clinician. If you have questions about your treatment, please ask your clinician.

*Medication requires prescription and is subject to availability, independent judgment of the provider, and patient eligibility. Cost of medication is not included.

How long will I need to take STI medication?

The amount of time you should take medication will depend on your condition, the prescribed medication, and your treatment plan. If you have questions about your treatment, please ask your clinician.

Who is eligible to receive STI treatment through Cue Care?

Anyone age 18 or older who tests positive with a Cue STI test can use Cue Care to request STI treatment. Certain Cue STI tests are not available to residents of New Jersey, New York, and Rhode Island.

Do I need a Cue test to access STI treatment through Cue Care? And do I need a Cue Reader?

Yes, you need a positive result with a Cue STI test to request treatment through Cue Care. The Cue STI test is processed by an independent, CLIA-certified laboratory in Cue’s network of accredited testing providers. You do not need a Cue Reader to use the test kit. You may not use a positive result from an outside test to access Cue Care.

Will my primary care physician be alerted of a new treatment prescribed to me?

We do not automatically share your test results with providers outside Cue Care; however, you can use the Cue Health App to securely share health information with your provider.

Are Cue’s at-home test kits covered by insurance?

Cue’s at-home test kits are not currently covered by insurance, but we are actively working with health insurance companies to get coverage for Cue Health solutions. However, tests you obtain through Cue Care and your Cue Care visit may be FSA/HSA eligible, which means that some of your health benefits may be able to cover these products and services. We recommend connecting with your FSA/HSA provider and/or insurance provider directly to inquire more about their policies and your plan. We work hard to keep our pricing accessible, and in most cases, the price of a Cue Care test is similar to the out-of-pocket costs for testing in a clinical setting.
*Must have a positive test result from a Cue test to be eligible for Cue Care at no additional cost. Cost of Cue Care is included in the overall price of purchasing the test. Available only through the Cue Health App.
Cue Care™ includes a virtual care visit with a qualified health provider who will help determine whether a prescription or treatment referral is right for you. Medication requires prescription and is subject to availability and patient eligibility. Cost of medication is not included. Cue Health Inc. is not legally affiliated with any pharmaceutical manufacturer. This service does not address life-threatening conditions. In case of an emergency, please call 911. Available in U.S. only. See the Cue Care Terms of Use
Your healthcare provider may also recommend other screening tests or procedures to diagnose or treat your condition(s). Testing of HSV-2 detects antibodies, which indicate past infection. Additional testing is needed to diagnose current infection.
Exclusions may apply with 20% discount. For the purposes of Cue+, “one month” is defined as 30 calendar days. Your payment for the monthly subscription will automatically renew at the end of the applicable 30-day subscription period, unless you cancel your subscription before the end of the then-current subscription period. The cancellation will take effect the day after the last day of the current 30-day subscription period. We do not provide refunds or credits for any partial subscription periods. Subscriptions can be canceled in the app or at any time by emailing support@cue.me.
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